Complaints Let Us Know How We Can Do Better

At Get Driven, your experience matters to us. We strive to provide smooth, reliable, and memorable journeys, but we know that things don’t always go perfectly. 

If something didn’t meet your expectations, we want to hear from you. Your feedback is invaluable in helping us improve and ensuring your satisfaction.

1. Online Form

Fill out our Contact form below with as much detail as possible. It only takes a few minutes, and we’ll get back to you promptly.

2. Email

Prefer email? Send your complaint to complaints@getdriven.app. Be sure to include your contact details and a description of the issue.

3. Phone

Talk to one of our team members directly at +32 56 19 66 66. Our lines are open Monday to Friday, 9:00 AM to 6:00 PM.

To make the process seamless, and collects all the necessary details. 

Please provide:

• Your Full Name
• Email Address
• Phone Number
• Date and Time of the Incident
• Details of the Complaint (e.g., driver behavior, trip issues, app functionality)
• Attachments (Optional: Upload any supporting documents, such as screenshots, receipts, or photos)