FAQ

General – Get Driven

Get Driven is a mobility service that makes it super easy to get a professional driver for your own car. Just open our app or website, and in a few taps, you’ve got a driver on the way. Our app finds the best available driver based on where you are and what you need, so it’s always the right fit.

You can check out your driver’s profile, chat with them in real-time, and pay directly through the app – no cash, no hassle. Unlike traditional taxis or driver services, Get Driven lets you stick with the comfort of your own car, just with an experienced driver to handle the trip. It’s perfect for busy professionals who need to stay productive or anyone wanting a smooth, easy ride without any of the usual stress.

Get Driven is a versatile platform designed to meet all your transportation needs. Whether for business or personal use, you can rely on Get Driven for:

  • Business Travel
  • Commuting
  • Leisure and Social Events
  • Airport Transfers
  • Long-Distance Travel
  • Occasional Rides

No matter the reason, Get Driven is your go-to platform for all your transportation needs, providing safe, professional, and affordable rides for every situation.

Get Driven offers clear, upfront pricing. Our base rate is €26.50 per hour (excluding VAT). You’ll only pay for the exact time your ride takes, and you’ll always know what you’re paying for with our transparent cost breakdown. No hidden charges. No surprises.

Get Driven is up to 66% cheaper than taxis. For example, a 5-hour business trip could cost you around €240 with a taxi, but with Get Driven, you'd pay just €124.95 at the standard rate. Plus, business rides are 100% tax-deductible, and booking takes less than 60 seconds. Get Driven gives you premium service, transparent pricing, and no hidden fees, making it a smarter choice for both personal and professional travel.

We carefully screen all our drivers with driving assessments, and extensive training to ensure they meet our high standards. Every driver is also equipped with real-time tracking, so you can rest assured that you're in safe hands. Professionalism and safety are our top priorities.

Yes, Get Driven applies small additional charges for night rides and extended trips. For rides that start or end after 8 PM, there is a one-time evening surcharge of €4.99. For trips lasting over 9 hours, an overtime supplement of 20% is added starting from the 9th hour. These fees help ensure fair compensation for our drivers and transparent pricing for you.

We take your privacy seriously. Get Driven uses advanced encryption and security measures to ensure your personal and payment information is safe. Our drivers also sign non-disclosure agreements to ensure all your professional and personal details remain confidential.

Yes! Get Driven makes it simple to cancel or modify your ride directly through the app. If you cancel 12 hours or more in advance, there’s no charge. For cancellations made less than 12 hours before your scheduled ride, fees apply. Cancellations between 3 and 12 hours before incur a €30 fee, while those within 3 hours of the ride time incur a €75 fee. If the driver arrives and there is a no-show, a €250 fee is applied. We keep fees fair and transparent to give you flexibility when plans change.

We offer several payment options, including credit cards, debit cards, and PayPal. You can securely link your preferred payment method to the app, and every transaction is encrypted for your protection. We ensure that your data is kept safe, and there’s no need to carry cash!

Business - Get Driven for Business

Get Driven for Business is a mobility platform/app designed specifically for businesses. We deliver flexible, safe, and reliable mobility solutions for executives, employees, clients, fleets, personal assistants, and events—ensuring a seamless, professional experience from start to finish.

Get Driven Business is a specialized mobility platform designed to streamline transportation for companies, large events, and fleet management. We offer customized, scalable solutions for business travel, event logistics, and daily operational needs, making mobility effortless and efficient

Simply sign up on our platform or download the mobile app. Once registered, our team will guide you through the onboarding process, ensuring the solution fits your specific needs. From here you can easily manage rides, monitor bookings, and customize services through our app. 

Yes, for events and fleet needs, we offer planning assistance to ensure everything runs smoothly. Our team works with you to coordinate drivers and schedules, or you can manage it yourself through our app. For larger accounts, a dedicated account manager is available for ongoing support.